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How menara 368 Protects Your Account and Data

When you open an account with us, your data, payment details and withdrawal history are protected under clear terms we enforce every day.

Account SecurityData HandlingWithdrawal Verification
Explore the Lobby Read FAQ
menara 368 How menara 368 Protects Your Account and Data
REACH OUR TEAM

How to Contact Us About Legal or Account Issues

Live Chat Open your account, head to the lobby footer, and tap the live chat icon. Our team responds during operating hours in English and Indonesian to answer questions about your account, withdrawals or these terms.
Email Support Send a message to our support address listed in your account settings. Include your username, the issue, and any transaction ID if you're asking about a deposit or withdrawal. Expect a response within 24 hours.
Account Settings Log in and navigate to Settings > Legal & Privacy. Here you can view our full terms, request data exports, or file a formal dispute. Changes take effect within 48 hours of approval.
DATA & SECURITY DETAILS

How We Secure Your Information and Handle Requests

Account Data Encryption

All deposits via DANA, OVO, GoPay or QRIS, as well as your withdrawal requests and personal details, are encrypted during transmission and stored on secured servers. We do not share your payment data with third parties outside payment processors.

Withdrawal Verification

Every withdrawal request triggers our verification process: we confirm your account status, check for unusual activity, and validate your linked payment method. This protects against fraud and unauthorised access to your funds.

Cookie and Tracking Policy

We use cookies to keep you logged in, remember your preferences, and analyse how you navigate the lobby. You can adjust cookie settings in your browser. Functional cookies cannot be disabled without losing account access.

Data Retention Schedule

Your account data remains on our servers for as long as your account is active, plus two years after closure for regulatory compliance. Transaction logs for deposits and withdrawals are retained for seven years per local record-keeping requirements.

Right to Access Your Data

You can request a full export of your account information, transaction history and personal details by emailing support or using the data request tool in Account Settings. We provide this within 14 days at no charge.

Dispute and Correction Process

If you spot an error in your account balance, transaction record or personal details, contact support immediately with evidence. We investigate within 5 business days and correct verified errors or reverse disputed transactions if warranted.

Your Questions About Accounts, Data and Terms Answered

When you close your account, your deposit balance is withdrawn to your linked payment method (DANA, OVO, GoPay or QRIS) within one business day. Your account data is retained for two years for compliance; after that, it is anonymised. You can reopen an account at any time by registering again with the same credentials.

Yes. Log in, go to Settings > Payment Methods, and add a new DANA, OVO, GoPay or QRIS account. Your first withdrawal must go to the method you registered with; subsequent withdrawals can use any verified method on file. Changes take effect immediately.

Verification typically completes within 2–4 hours. Once approved, your withdrawal is sent to your DANA, OVO, GoPay or QRIS account and usually arrives within one minute. If a withdrawal is delayed beyond 24 hours, contact support with your transaction ID for a status update.

We collect your username, email, phone number, account balance history and transaction records to manage your account, process deposits and withdrawals, prevent fraud, and meet local regulatory requirements. We do not sell or share this data with advertisers or unaffiliated third parties.

You can request account closure and anonymisation. Once your account is closed and two years have passed, we delete personal identifiers and retain only anonymised transaction summaries as required by law. Withdrawal of active balances is processed before deletion.

Contact our live chat or email support immediately with details of the suspicious activity. We will freeze your account, review the transactions, and restore funds if unauthorised activity is confirmed. Change your password right away and enable any available account security settings.

No. Your account data is held only by menara 368 and our payment processors (DANA, OVO, GoPay, QRIS providers). We do not share your personal information with other gaming platforms, marketing partners, or data brokers. Our privacy practices are outlined in full in your account settings.

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