Reference

Your Terms Shape How You Play

When you open an account with menara 368, you enter into clear terms that govern deposits, withdrawals, account access and how we handle your information.

Clear deposit and withdrawal rulesDANA, OVO, GoPay and QRIS payment termsYour data and account security

Explore the Lobby Read FAQ

What Our Terms Cover

menara 368 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms lay out the relationship between you and menara 368 from the moment you register. They cover how you fund your account through DANA, OVO, GoPay and QRIS, the rules that apply to your wallet balance, and the steps we follow when you request a

1
withdrawal. Access and eligibility for our games and payment methods depends on local law. Your account is personal and non-transferable; you cannot share your login or give your account to someone else. When you deposit funds, they remain yours and are held separately from our operating
2
accounts. Withdrawals are processed after identity verification, which protects both your funds and our platform. Dispute resolution, account suspension and closure procedures are detailed so you understand what to expect if issues arise.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP WITH TERMS

Contact Us About Your Account Terms

Our support team is ready to walk you through any part of our terms that affects your account, deposits or withdrawals.

Live Chat Open the chat window in your account lobby or on this site. Our team responds during business hours and can answer questions about account rules, deposit holds and withdrawal timelines on the spot.

Email Support Send your question to our support address and include your account email or username. We reply within one business day with clarification on how our terms apply to your specific case or concern.

Phone Support Call our support line during operating hours for real-time help with account-related questions. Our team can verify your identity and discuss deposit, withdrawal or account access issues directly.

SECURITY AND PRIVACY

How We Protect Your Account and Data

menara 368 safeguards your account information and funds through encryption, identity verification and strict access controls.

Data Encryption

All information transmitted between your device and our servers uses industry-standard encryption. Your account login, payment details and transaction history are protected from interception.

Identity Verification

We verify your identity before processing deposits and withdrawals to prevent fraud and meet local financial regulations. Verification typically takes under an hour for standard account setup.

Withdrawal Verification

Before releasing funds, we confirm the withdrawal matches your registered details and recent account activity. This step protects your funds from unauthorised transfer.

Data Retention

Account and transaction records are kept for the duration of your membership and for six months after account closure, as required by local financial regulations.

Password Security

Your password is encrypted using cryptographic hashing. We recommend using a strong, unique password and changing it regularly from your account settings.

Access Your Data

Open a support ticket and request a copy of your personal information or corrections to any details on file. We respond within five business days with the data or the changes you requested.

Common Questions About Our Terms

Here are the questions we hear most often about how our terms affect your account, payments and access to the lobby.

Your account remains yours and active. Funds in your wallet are not forfeited due to inactivity. However, if your account has been inactive for 12 months, we may require re-verification before you can withdraw. Reactivation is simple—just log in and follow the prompts.

Yes. Contact support with your request and they'll verify your identity before making changes. Email and linked payment methods can be updated, but your primary identity (name, date of birth) cannot be altered after account creation to comply with local financial rules.

Withdrawals via DANA, OVO, GoPay and QRIS typically clear within 24 hours after verification. Minimum and maximum limits depend on your payment method and account history. Check your account settings for your current limits, or ask support for details specific to your situation.

Open a support ticket immediately with details of the disputed transaction. Our team will investigate and cross-check your deposit or withdrawal record against our logs. We aim to respond within three business days with findings and next steps.

Yes. Request account closure through support and your account will be suspended immediately. Outstanding balance will be paid to your registered payment method after verification. Closed accounts cannot be reactivated; you must open a new account if you wish to play again.

Deposits through DANA, OVO, GoPay and QRIS are processed via encrypted channels and verified against your registered identity. Funds are transferred only after both your identity and the payment method match our records. Every deposit is logged and can be reviewed in your transaction history.

Go to the login page and select 'Forgot Password'. You'll receive a reset link at your registered email. If you cannot access your email, contact support with proof of identity and they'll help you regain access to your account and funds.

Your Terms Shape How You Play

Contact Us About Your Account Terms

How We Protect Your Account and Data

Data Encryption

Identity Verification

Withdrawal Verification

Data Retention

Password Security

Access Your Data

Common Questions About Our Terms

01 What happens to my account if I don't log in for a long time?

02 Can I change my account email or payment method after I register?

03 What are the withdrawal limits and how long do they take?

04 What happens if I dispute a transaction on my account?

05 Can I close my account permanently?

06 How do I know deposits to my wallet are secure?

07 What happens if I forget my password or my account is locked?

Related Pages